What are your standard shipping costs?
We have a flat rate of $9.95 for all orders. This will be sent out with standard post using a number of couriers, based on your location.

How do I track my order?
Once you have successfully completed your order through our website store, you will be sent a confirmation email which will include your order number along with details. Once dispatched, the tracking information will be sent to the email address on file. Please contact us via email through the CONTACT US form should you need any additional information concerning your order.

Are there various shipping options?
We offer standard shipping using a number of couriers. If you require express shipping, this is offered at an additional cost using Australia Post Express. 

How quickly will I receive my shipment once I place my order?
Orders are typically shipped out the day of your order, or the following morning.  Once dispatched, delivery times can range from 1 to 7 business days based on your location. All packages are shipped from our warehouse located in Newcastle, NSW.

Do you accept international shipping addresses?
We currently only ship to addresses in Australia.

RETURNS / WARRANTIES

What is your return policy for items purchased directly from www.187killerpads.com.au?

Your satisfaction is very important to us. If you are not completely satisfied with your order you may return the merchandise. We will gladly accept return/exchanges for any unopened items in new/unused condition within 30 days of purchase. Items that are opened, damaged, missing packaging materials (i.e., helmet box) or do not have an authorized RA# may be denied. Please contact Customer Service via email through the CONTACT US form to receive your authorized RA#.

Once the warehouse receives the item(s), an exchange will be processed as soon as possible. Unfortunately there are no refunds for a change of mind purchase.

Please note, we do not cover return ship costs. 

What if an item I purchased directly from www.187killerpads.com.au is defective or breaks?

If an item breaks and/or is deemed defective, we have a warranty of 90 days for pads/gloves and 180 days for our helmets. Please contact us immediately at (02) 4973 5999 or via email through the CONTACT US form. We will make every reasonable effort to replace a broken or defective item that is under warranty and ship this item to you as soon as possible.

What if an item I purchased from a 187 Killer Pads retailer is defective or breaks?
For items you purchased at one of our retailers, please contact the retailer at which you purchased our product from and they will assist you. If the retailer is unable to help, please contact us at (02) 4973 5999 or via email through the CONTACT US form to review how we can assist.